The core of this argument is:
nonprescription herbal remedy was found to be effective - via a study - in treating painful joints ----> manufacturer cited test results of the study as proof that chemical agents are unnecessary for treating painful joints
Essentially we're asked to justify the claim made by the manufacturer ie) that chemical agents are indeed unnecessary for treating painful joints
A) the likelihood of people switching remedies has no bearing on the claim made by the manufacturer -- eliminate on grounds of irrelevance
B) this is the correct answer because it validates the claim made by the manufacturer. If there were no chemical agents present in the herbal remedy (which was proven to be just as effective as prescription drugs), then it can be safely concluded that chemical agents are not necessary in treating painful joints; which is exactly what the manufacturer was claiming
C) Whether or not the participants tried the herbal remedy is irrelevant
D) okay? how does that help proving what the manufacturer claimed? Eliminate
E) completely out of scope - has no bearing on the conclusion