Q2 - A company decided to scan all of its salespersons'

[ohthatpatrick]

Question Type:
Explain the Surprise

Stimulus Breakdown:
A company scanned all its paper-based files so that employees could access them digitally, yet the employees continued to rely on the paper files (and they refused to even hand over the paper files).

Answer Anticipation:
GIVEN THAT digitizing the paper files was supposed to be appealing (easily accessed by portable computer … no need to lug paper files all over country)
WHY IS IT THAT employees still preferred going off their hard copies?

We probably need something that negates the appeal of the digital version or points out some advantage of the hard copy.

Correct Answer:
C

Answer Choice Analysis:
(A) Super weak idea "at least one person had a lot of paper. at least one person didn't have a lot of paper". This doesn't show a drawback of the digital plan or an advantage of the old school hard copy.

(B) This is opposite of what we'd want. If we knew that most of these people did NOT have computers, then the effort to get one and learn how to use it could have been the reason they stuck with their hard copies.

(C) YES, this looks like a reason AGAINST digital and FOR hard copy.

(D) This is opposite of what we'd want. If we knew that using the database was tricky and that people were trained on how to use it, then THAT could have been the reason

(E) This is just about the cost of setting up the database. We want to know why SALESPEOPLE like hard copy more than database, now that the database is already up and running.

Takeaway/Pattern: We don't need to predict specific storylines to Explain a Surprise. We just have to frame what a correct answer would do: it would give us a reason why they said NO to the database or why they said I PREFER THE HARD COPY.

#officialexplanation

[krisk743]

I don't agree with the justification for D. It says "event hough many of them found the software easy" which is alluding to they didn't find to be fans of this database because something that they already knew how to use, and easy to use, had requirements you had to go through. Which essentially is the reason why they didn't do it.

I'm not sure if D can be so easily written off.