Contact tech support (
techsupport@manhattangmat.com or 800.576.GMAT) and they will get the problem worked out for you. (That is, if you buy a new book.)
It is the case that, if you buy a used book, and the other person already used the code, then you will not be able to access the online materials. That's the drawback of buying the book used and I really wish people would make that clear when they sell their books - you should see whether you can get some of your money back from the seller.