Name Match Issue for the GMAT

[udvranto]

I faced the name match issue before, so I know how problematic this can be. I was about to register for the GMAT, but I paused a bit and looked into my passport. It's a bit different:

Passport:
S.M. Mahbub Murshed
(Does not tag/categorize different parts of the name)

Registration:
S M Mahbub Murshed
(First: S M Mahbub) (Middle:) (Last: MURSHED)

I tried to change it online, it won't let me do it. I created another account, it will need approval and may not be done in two days.

So I called the customer service to correct this problem. The person picked up the phone said it will not be a problem, since the difference is just the dots. When I asked, what do I do if the person in charge don't allow me to take the test? She checked with someone and reassured me.

But still I can't believe it, since the mba.com website says the name must match "exactly".

What do I do now? Wait for the second account to be active or register using the name without the dots?

[udvranto]

Interesting! My other profile with correct name (S.M. Mahbub Murshed) is now approved. But it now shows my name as S M Mahbub Murshed. Looks like they removed the dots manually.

To be on the safe side, I will go ahead and register with this new account.

I also sent an email to the customer service. Let's see if they provide more information.

[StaceyKoprince]

Thanks for keeping us up to date. Do let us know what finally happens; another student might be in your position in future, so whatever you can tell us will be really helpful!

[udvranto]

I emailed the customer support. They requested me to send a scanned version of the passport (or fax). After I did that the issue was corrected.

[StaceyKoprince]

Thanks for letting us know!

Okay, if anyone has the same problem in future, call to ask whether you can fax a copy of your passport to clear up the problem.