hard and conditional situation

[shimashouri]

Dear all,

I took GMAT last month. But the place that I took the exam, was so busy and cold. The roof was damaged and I heard noise.
Can I complain to mba.com or not? and also whether my objection affects on my score?

Thanks in advance.

[StaceyKoprince]

You can always file a complaint. You will have to be very specific about the conditions and, in order for there to be any resulting action from the complaint, the conditions would have to have been unusual.

For example, it would not be unusual for someone to feel a bit too warm or cold in an exam room; the temperature cannot be at the perfect level for every person in the room. It would be unusual, however, for the heat or AC to be broken and for the temperature to be outside the realm of normal indoor temperatures.

It would not be unusual to hear people entering and leaving the room, to hear others talking their tests, or to hear some noises from outside, such as traffic. It would be unusual if there was construction going on, if the fire alarm went off, or that sort of thing.

If the testing conditions were unusual enough to negatively impact performance, then you may be allowed to take the test again for free or something like that. This is NOT a common response; the conditions have to have been very unusual.

For others reading this, please note for your test: if something goes very wrong during the test experience, file a complaint IMMEDIATELY, while you are still at the test center. Don't wait until after you leave.